Need some help?

You’ve come to the right place! Explore below for answers to your questions.

Frequently asked questions

Looking for product specific FAQ? Head over to Resources and select your product.

Orders & Billing

While Purchasing, I see Avangate as the vendor, Who is Avangate?

Avangate is the authorized vendor and reseller of Saas.hpe.com products

Who will offer support related to orders and payment?

The Avangate support team will be at your disposal 24 hours per day, 7 days a week, 365 days per year. Please note that Avangate does not offer technical assistance for your Purchase.

How can I check the status of my order?

Alternatively, you can check provisioning status by logging into your account.

What payment methods are available for online purchasing?

Currently we accept Credit Card, Purchase Orders, Wire Transfers, and PayPal. We are continuously growing the number of payment methods avaiable, if you have suggestions on what other payment methods should be available please let us know.

General

When will I receive the product I bought?

For downloadable products and instant payment methods like Credit Card or PayPal, the delivery information will be sent via e-mail, usually within a few minutes after an order has been successfully completed. Please look for emails coming from Saas.hpe.com. For payment methods such as Bank Transfers or Purchase Orders, the delivery will be done after the payment is confirmed (usually 2 to 3 business).

What is Saas.hpe.com?

Saas.hpe.com is a web platform dedicated to streamlining the way people find, buy, and use software. We are breakin down the barriers to using products and solutions on-demand through online offerings, transparent pricing, and ease of setup and use.

My trial expired, can I extend it?

Please login to MyAccount to submit a ticket under the Support tab.

I am an HPE employee using single sign on, where do I sign in?

Head to the sign in page and click on the link, "Sign in with my corporate credentials".

My account is locked!

You may need to reset your password using the forgot password link on our sign in page:
https://login.saas.hpe.com/msg/actions/

You may not have signed up for an account yet, feel free to sign up here:
https://www.saas.hpe.com/signup

Call Us

Call us 24 hours, 7 days a week. Toll-free numbers are available from worldwide locations.

USA/Canada 1 877 686 9637
   •  Support 001 800 633 3600
   •  Sales 001 877 686 9637
Australia 1 800 784 389
China** 00 800 2266 4357
Finland 990 800 2266 4357
France 00 800 2266 4357
Germany 00 800 2266 4357
India 000 800 001 6776
Israel*** 014 800 2266 4357
Indonesia 001 803 852 3022
Japan 0120 961 673
Mexico 001 855 525 9252
Netherlands 00 800 2266 4357
New Zealand 0 800 453 170
Pakistan 866 277 3077
Philippines 1 800 1 855 0165
Singapore**** 65 68 185 591
Sri Lanka 011 242 3209
Sweden 00 800 2266 4357
Switzerland 00 800 2266 4357
United Kingdom 00 800 2266 4357
  • * Your specific international call prefix may vary depending on your country and call carrier
  • ** UIFN is not supported for mobile dialing in China
  • *** UIFN in Israel is supported by Bezeq carrier only
  • **** UIFN in Singapore is supported by SingTel carrier only