The Big Data service desk: Three ways Big Data can transform your service desk business white paper

Overview

Whether it’s proliferating service providers, BYOD, social media, or the growth of big data, nowhere do these trends have more impact than at the ITIL service desk. Managing IT services according to the New Style of IT requires a new approach—one that empowers IT and end users to access all types of data in an instant to generate the insights needed to resolve issues faster.

The time to assess if your organization is ready to analyze 100 percent of your data is now.

 

 

Table of contents :

The challenge of complexity...................................3

A new approach to service management........4

Technology for transformative service

management....................................................................6

Key takeaways................................................................8

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Overview

Whether it’s proliferating service providers, BYOD, social media, or the growth of big data, nowhere do these trends have more impact than at the ITIL service desk. Managing IT services according to the New Style of IT requires a new approach—one that empowers IT and end users to access all types of data in an instant to generate the insights needed to resolve issues faster.

The time to assess if your organization is ready to analyze 100 percent of your data is now.

 

 

Table of contents :

The challenge of complexity...................................3

A new approach to service management........4

Technology for transformative service

management....................................................................6

Key takeaways................................................................8