IT Service Management

IT Service Management

Faster Service. Better Experience. Lower Costs.

With HPE ITSM Automation, you can speed up service delivery while making the experience more satisfying for end users and IT staff alike—so you can pick up the pace of key business initiatives. Now your ITIL-based services are easy to access and use, configuration and deployment take minutes rather than hours, and administration and maintenance tasks are simple and fast. Best of all, you can harness big data to provide insight, deliver knowledge, and identify trends.

Leave the High Costs and Frustration of Traditional ITSM Behind

Transform the excessive costs and frustrations of traditional ITSM into more productive and satisfied users, lower IT costs, and tighter IT control. An investment in HPE ITSM turns service delivery into a source of competitive advantages and business value.

The Business Value of HPE ITSM Automation

Enable more productive and satisfied users, lower IT costs, and tighten IT control: Investing in HPE ITSM Automation turns your service delivery into a source of competitive advantage and business value.

software/it-service-management-itsm - Why section

Customer Views: Fresh Perspectives About ITSM.

One of the best sources of insights and advice about ITSM solutions is our large and growing customer base. Hear what they have to say about maximizing the business value of ITSM—and why HPE is their chosen partner.

Sound Advice from 12 ITSM Customers

Get solid advice, lessons learned, and best practices from 12 HPE customers. Read our eBook and learn how to deliver world-class ITSM.

 

(PDF 4.37 MB)

software/it-service-management-itsm - why section 2

End-to-End Capabilities. ITIL-Based. Future-Ready.

HPE provides complete ITSM solutions supporting service desk processes plus configuration management, asset management, analytics, and automation—all based on ITIL best practices all supported by expert implementation and expert services.

Transformative Service Management

HPE end-to-end ITSM solutions are simply smarter at transforming service delivery and support. They automate tasks and manage assets to reduce costs. They speed up service desk processes while improving the user experience. They fine-tune software licensing and compliance. And they harness big data to constantly improve the service desk.

Staff Efficiency

Find out how big data machine learning, deep analytics, and pattern matching expedite ticket handling, facilitate continual service improvement, and empower self-service.

 

(PDF 1810KB)

Service Desk Automation

See how automation of common IT tasks accelerates fulfillment of requests, execution of standard changes, and triage and remediation of incidents, improving both staff productivity

Versatile Discovery for Next Generation Hybrid IT

Ensure your infrastructure is accurately mapped for cloud, on-premise, and containerized IT with agent-less, agent-based, or hybrid discovery capabilities and real-time discovery for virtual environments.

 

(PDF 108 KB)

New Opportunities of Next-Gen ITSM

What will the future of ITSM bring? New Opportunities for creating business advantages and satisfied users. Read this EMA Research report and learn how next-generation ITSM will open new doors to creating a more service-aware business-aligned IT organization.

Read Now

Resources

Brochure

 

IT Service Management Automation

 

(PDF 883KB)

Analyst report

 

Top 20 ITSM Vendors

 

(PDF 779 KB)

White paper

 

Three Ways Big Data Can Transform Your Service Desk

 

(PDF 1810KB )

Infographic

 

Big Data ITSM: 6 Ways to Reduce Cost

 

(PDF 684 KB)

Solution Brief

 

Asset Optimization

Infographic

 

Configuration Management System for ITSM

Solution Brief

 

Software Asset Management

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