Service Level Management

Service Level Management

SLM-why

Service Level Management

IT service level management software that helps you define, track, and report on service levels from a business perspective.

Measurement That Shows IT Meeting Business Goals

Proactively manage service levels from the business perspective. Service Level Management gives you reports that let you measure and monitor application service levels against business objectives, define realistic, quantifiable service-level objectives, and track performance in real time. And it enables you to report on performance in a way that shows that IT is meeting its obligations.

Key Benefits

  • Defining of realistic, quantifiable, availability and performance objectives that reflect business service level management goals
  • Tracking of service level availability and performance both on a real-time basis, and for offline planning purposes
  • IT organization alignment with business priorities and expectations
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